According to Abrazhevic, one of the most crucial and well-researched issues in payment systems is security. Since the Internet is an open network with no centralized control, the infrastructure supporting electronic commerce and payment systems in particular, must be resistant to attacks in the Internet environment[1]. (This article was published in 2017)
Payment Card Fraud: Examples from Recent Cases
Managing payment card fraud can be challenging for financial institutions. Chip based or EMV[2] payments were a big step forward from magnetic stripe card payments. Magnetic stripes can easily be copied but it is impossible to clone the chip, therefore chips based cards increase security and reduce fraud resulting from counterfeit, lost and stolen cards. While almost all terminals in Europe are chip-enabled, the US is one of the last countries to migrate to EMV chip technology[3]. However chip cards will not end fraud. As seen in Europe, where chip cards already are standard, fraudsters shift focus to card-not-present[4] transactions instead.[5]
In the middle of July 2015, parallel with launching Apple Pay in the UK, some UK papers reported that contactless payment cards in our pocket might not be as secure as we assumed[6]. According to the article, a group of guys was able to use an “easily and cheaply” acquired card reader to successfully retrieve the 12-digit card numbers and expiry dates from 10 cards. Despite this, they weren’t able to obtain the three-digit verification code on the back of the cards. Surprisingly with these data and with the help of a fake name, they were able to put in an order on Amazon for a $4,000 TV.
Cardholders will realize missing cards in a relatively short time, but it is almost impossible to detect if card data are compromised i.e if someone got unauthorized access to card data especially if the card is in our pocket. If the card is used for small amount illegal purchases and the card holder is a regular user of Amazon the card holder will not notice that money is siphoned out of his account.
Contactless payment cards cannot be switched off, it will give full customer details unencrypted if a point of sale (POS) terminal or a smartphone initiates a question without any validation or authorization. Someone with malicious intent could easily rake a small fortune each day by brushing past people on a bus and skim lots of cards while they are in the pockets and wallets. Many fraudulent transactions do not get noticed until things have spiraled way out of control.
Two important liability issues should be mentioned regarding contactless payment cards. Firstly, if the CVC2/CVV2 authentication procedure exists, why isn’t it obligatory for all merchants? Secondly, if card issuers and banks regard bank account numbers and expiration dates as a public data not requiring protection, then why not use a secret password that would serve as a second factor to protect users’ money? Actually there is the PIN, however this is not required during online transactions.
Strong Customer Authentication in PSD2 and in the EBA Guidelines
EBA gained importance in the surveillance of PSD2 requirements and is entitled in - close cooperation with the ECB - to develop technical standards on the requirements of strong customer authentication[7].
EBA published its final guidelines on the security of internet payments on 19th December 2014
[8]. These guidelines are based on the recommendations of the European Forum on the Security of Retail Payments (SecuRe Pay) a voluntary cooperative initiative set up by the ECB and comprising relevant authorities from the EEA. Interestingly, these guidelines touched sensitive points including strong customer authentication also covered by PSD2. Furthermore, EBA required that these guidelines should be applicable as of 1st of August 2015, before the acceptance of PSD2. This raised some concerns between different stakeholders including MasterCard and small firms in the UK. FCA even made public its views on its website: \"We do not have the power without legislative change to make binding rules requiring all payment service providers (credit institutions, payment institutions and e-money institutions) to comply with the EBA Guidelines”. MasterCard complied a FAQs on its website informing its customers on the applicability of the EBA guidelines and their relation to PSD2 not yet in force[9].
EBA is a regulatory agency of the Commission it does not possess legislative power. The technical standards drafted by EBA (based on the empowerment in PSD2) only have binding effect and direct applicability for Member States once endorsed by the Commission. The EBA’s guidelines however are “binding” for those competent authorities to whom the guidelines apply and they should comply by incorporating them into their supervisory practices as appropriate
[10]. This procedure is often called “implement or explain” meaning that it is possible for competent authorities to decide not to comply with the guidelines. For example the UK opted out explaining that “it does not have the power without legislative change to make binding rules requiring all payment service providers (credit institutions, payment institutions and e-money institutions) to comply with the EBA Guidelines”[11]. The Swedish Financial Supervisory Authority reported that it will comply with all guidelines, except the strong customer authentication requirements for card payment schemes and providers of wallet solutions[12].
In terms of PSD 2 and the EBA Guidelines strong customer authentication means an authentication based on the use of two or more elements categorized as
- knowledge (something only the user knows e.g. PIN),
- possession (something only the user possesses e.g. token) and
- inherence (something the user is e.g. fingerprint or retina)
that are independent, in that the breach of one does not compromise the reliability of the others and is designed in such a way as to protect the confidentiality of the authentication data[13].
A sophisticated technology may fail if the customer is not able to handle it with ease
[14]. In 2014 during the EBA consultation period, MasterCard raised its concerns about the strong customer authentication requirement in the draft EBA guidelines[15]. MasterCard highlighted that the EBA guidelines do not observe customer convenience in other words “the guidelines impose additional heavy and awkward authentication procedures for customers which may end up discouraging them from using internet payments”[16].
In MasterCard’s opinion strong customer authentication should be optional for payments whose risk is not high. The reason for this is very simple. Generally it is the card issuer PSP which is liable in case of fraud. When a PSP is prepared to bear liability in case of fraud that PSP should be permitted to decide which level of authentication to apply (strong or risk based) provided that the card issuer respects some minimal authentication guidelines. Therefore there is no need to mandate upon card issuing PSPs a strong authentication requirement on every transaction when they bear the risk of fraud
[17]
E-commerce Europe confirmed the above: “the new authentication rules could stifle innovation in the area of digital payments. Multifactor authentication has a huge impact on conversion for merchants, as many consumers will leave the check-out process when payment becomes too complicated.”[18]
It seems that not only customer convenience but also liability and its financial consequence was the real reason for MasterCard to vote for less stringent authentication requirements. According to Article 66 1c of PSD2:
“Where the payer\'s payment service provider does not require strong customer authentication, the payer shall only bear any financial consequences where having acted fraudulently. Should the payee or the payment service provider of the payee fail to accept strong customer authentication, they shall refund the financial damage caused to the payer’s payment service provider.”
If PSPs fail to apply strong customer authentication they shall bear full liability except if the payer acted fraudulently. According to Ecommerce Europe “if PSPs do not perform strong authentication they are liable and liability does not shift to the merchant when he chooses not to authenticate while the PSP is offering it. This is a change from today where the merchant is liable when no authentication is used. However, failing to do so might eventually lead to the merchant losing its contract with the PSP”
[19].
Nevertheless it seems that EBA followed the above advice of stakeholders, because the final guidelines were incorporated in such a way that it made possible the consideration of alternative authentication measures for pre-identified categories of low-risk transactions e.g. based on transaction risk analysis or involving low value payments
[20].
Andrea Egertz attorney at law, Hungary Budapest
The above excerpt is taken from my Thesis on PSD2 at Kings College London.
[1] Dennis Abrazhevich, Electronic Payment Systems: a User centered perspectiveand Interaction Design (Technische Universiteit Eisndhoven, 2004) p.36
[2] EMV is an abbreviation for Europay, Mastercard and Visa. The EMV specifications were developed to define a set of requirements to ensure interoperability between chip-based payment cards and terminals. EMV chip cards contain embedded microprocessors that provide strong transaction security features and other application capabilities not possible with traditional magnetic stripe cards. http://www.emvco.com/
[3] http://www.emv-connection.com/emv-faq/
[4] A card not present transaction is a payment card transaction where the holder cannot physically show the card for visual examination when payment is effected (e.g transactions over the phone, the internet or by mail.)
[5] ECB (July 2015) „Fourth Report on Card Fraud”
[6] http://gizmodo.com/contactless-payment-cards-are-perhaps-not-as-secure-as-1719690656
[7] Article 87a1.a of PSD2
[8] http://www.eba.europa.eu/regulation-and-policy/consumer-protection-and-financial-innovation/guidelines-on-the-security-of-internet-payments
[9] http://newsroom.mastercard.com/wp-content/uploads/2015/07/FAQ-EBA-guidelines.pdf
[10] EBA, Final guidelines on the securty of internet payments p 8.
[11] EBA,Compliance Table - Guidelines - Based on information supplied by them, the following competent authorities comply or intend to comply with: EBA Guidelines EBA/GL/2014/12 on the security of internet payments, published on 19th December 2014.
[12] Ibidem.
[13] Article 4 22. Of PSD2
[14] Wen-Chen HU,Chung-wei Lee & Weidong Kou, Advances in Security and Payment Methods for Mobile Commerce (Idea Group Publishing, 2005) p. 210
[15] Mastercard (2014) „Mastercard’s comments on the EBA Consultation Paper on the implementation of draft EBA guidelines on the security of internet payments prior to the transposition of the revised Payment Services Directive (PSD2)”
[16] Ibidem.
[17] Ibidem.
[18] Ecommerce Europe (2015) “Stronger consumer authentication for online payments needed as of 1 August 2015”
[19] Ibidem.
[20] EBA, Final guidelines on the securty of internet payments, Section 7.5
Commercial Agents
(This article was published in 2017)
In payment transactions where a commercial agent acts as an intermediary in the usual scenario (payee – payer - commercial agent), the risks against which PSD1 secures the market and users do not arise in principle[1]. However the picture becomes different if we consider such huge online marketplaces like eBay or Amazon. Under PSD1 it was possible to get an exemption in order to avoid from requiring a payment institution licence:
“Payment transactions from the payer to the payee through a commercial agent authorized to negotiate or conclude the sale or purchase of goods or services on behalf of the payer or the payee.”[2]
The exclusion was made available for payment transactions carried out from the payer (buyer) to the payee (seller/merchant) through a commercial agent authorized to negotiate or conclude the sale or purchase of goods or services on behalf of the payer or the payee.

Lieferheld, a German platform for the delivery of meals was sued by a competitor because it offered online payment for its clients. A German court decided that Lieferheld unlawfully offered payment services. Subsequently, Lieferheld changed its contract terms with restaurants in order to comply with the commercial agent exemption and to continue to offer its payment services without a payment institution license.[3]
Even though many online platforms have sought to rely on the above exemption, not every EU regulator has accepted it for this purpose. Particularly, the German regulator, BaFin has issued public guidance discouraging its use[4].
The Study on the impact of PSD1 has also confirmed that based on the insufficient clarity of PSD1 regarding a situation where the provider acts for both parties at the same time, providers facilitating the trade of goods or services between a payer and payee may seek to rely on the exemption for commercial agents to remain outside the PSD regime[5].
Although the language of Article 3(b) has not materially changed in PSD2, reference to the word “agreement” became important. According to the Study on the Impact of Directive 2007/64/EC, businesses providing mere communication with no specific focus on any of the participants should not benefit from the exemption because active solicitation is required[6]. The second important feature of this Article is that the exemption applies when agents act only on behalf of the payer or payee but not both:
“Payment transactions from the payer to the payee through a commercial agent authorized via an agreement to negotiate or conclude the sale or purchase of goods or services on behalf of only the payer or only the payee.”[7].
Where agents act on behalf of both parties (e.g. eBay) the exemption will only apply in cases where the agent does not come into possession, or have control of, clients’ funds[8].
It seems though that PSD2 does not exclude totally its applicability from the e-commerce marketplace providers. These could still rely upon this exemption if they act as agents of their customers, that is merchants, although the transaction is carried out to the benefit of both merchants and buyers. This will be left to the national law to decide whether to exempt such marketplaces or to apply a strict approach and deny exemption.
The Limited Network Exemption
The PSD1 exempts payment transactions based on payment instruments accepted only within the issuer\'s premises or certain limited networks:
“Services based on instruments that can be used to acquire goods or services only in the premises used by the issuer or under a commercial agreement with the issuer either within a limited network of service providers or for a limited range of goods or services.”[9].
This applies e.g. to store cards, gift cards, fuel cards and loyalty programs. There are four joint conditions of this exemption:
-
the service should involve an instrument,
-
the service shall be designed for paying for goods or services,
-
the goods or services are purchased on the issuer’s premises and finally
-
the limited nature of either the service provider network (regardless of the range of goods or services) or of the range of goods or services affected by the payment.
So the question arises whether loyalty cards valid for certain stores and their subsidiaries which are used to acquire an unlimited range of goods are caught or not? What does a limited network actually mean? Do premises include the internet?
The French financial regulator, ACP tried to interpret the above exemption of PSD1 restrictively. Thus the above exemption was limited to a network of stores operating under the same brand. It explicitly excluded subsidiaries and other third parties within the network using other brands. Interestingly, the Conseil d’Etat has overruled this decision but has specified that a network may be considered as limited if it meets other objective criteria, such as \"a limited geographical area, significant financial relations, or close commercial relations, between members of the network.\" The French court highlighted that anyone providing payment services, even if it is exempted from a license is involved in the financial system, therefore the ACP can impose any conditions \"which are designed to safeguard the security of means of payment and protect their users.”[10]
The German BaFin also applied the strict approach: no authorization was needed for local public transport cards even when used for the purchase of travel supplies and petrol cards were exempted only when issued by local petrol stations[11]. Where the choice of products was particularly limited (i.e. only transport service), BaFin has shown willingness to accept a nationwide scope. Department store cards usable in multiple stores belonging to one concern were considered to require authorisation by BaFin. Discount cards may thus only be issued without authorisation where their application is regionally limited[12].
According to the Recital of PSD2 the main reason for re-regulating this exemption was to catch those unregulated service providers whose payment activities often comprise significant payment values but escaped regulation due to PSD1’s vague and too general wording:
“Feedback from the market shows that the payment activities covered by the limited network exception often comprise significant payment volumes and values and offer to consumers hundreds or thousands of different products and services, which does not fit the purpose of the limited network exemption as provided for in Directive 2007/64/EC. That implies greater risks and no legal protection for payment service users, in particular for consumers and clear disadvantages for regulated market actors. To help limit these risks, the same instrument cannot be used to make payment transactions to acquire goods and services within more than one limited network or to acquire an unlimited range of goods and services.”[13]
These players are now competing regulated institutions and therefore enjoy unjustified competitive advantages in terms of initial capital and liabilities[14].
Although PSD2 tried to make the wording precise this was not very successful as the current text contains some undefined legal terms which are subject to interpretation. This causes legal uncertainty and results in an approach that PSD2 tried to aviod: different national interpretations will co-exist and the application of the exemption will need to be decided on a case-by-case basis.
On the bais of PSD2 the directive shall not apply to
„ (k) services based on specific payment instruments that can be used in a limited way should be excluded if one of the following conditions is met:
-
instruments allowing the holder to acquire goods or services only in the premises of the issuer or within a limited network of service providers under direct commercial agreement with a professional issuer;
-
instruments which can be used only to acquire a very limited range of goods or services;
-
instruments valid only in a single Member State provided at the request of an undertaking or a public sector entity and regulated by a national or regional public authority for specific social or tax purposes to acquire specific goods or services from suppliers having a commercial agreement with the issuer[15]”.
The main criticism of PSD1’s limited network exemption was that there were no clear guidelines on what is meant by limited other than some domestic regulator’s case by case guidance[16]. PSD2 does nothing to further clarify the criteria of this exemption.
Reference to premises is insufficient as a lease relationship between the issuer and seller could be an adequate substitute. The wording of “limited networks of service providers that are under direct commercial agreement with a professional issuer“ is not explicit enough. Direct could mean the exclusion of subcontractors, therefore PSPs in a limited network must conclude commercial contracts with the issuer directly but not with its subcontractors. The term professional issuer remains equally undefined.
Let’s compare (a) a card issued by a large department store with nationwide presence for acceptance in its own stores (e.g. Tesco’s clubcards) and (b) a card ssued by several merchants (i.e. a group of companies) (e.g the Hungarian SuperShop card[17]) While (a) will not require authorization, in case of (b) it seems that authorization would be necessary on the basis of the term that the network is not very limited.
The new expression of PSD2 “very limited” is not explicit. Instruments for the acquisition of only one range of goods are definitely covered but what about 3, 5 or 20 ranges?
Unlike PSD1, PSD 2 under Article 30 provides for mandatory notification by PSP’s if they intend to offer activities within a limited network[18]. Accordingly, PSPs cannot commence operations and then decide whether the preconditions have been met. On the contrary, they shall ask for a mandatory review by the authorities before commencing their activity if their payment transactions exceed a threshold of EUR 1 million of the preceding 12 months. The description of services shall be made publicly available on EBA’s website[19].
This concept again would go contrary to the principle of the internal market as the procedure could imply divergent interpretation and also could distort competition. Furthermore, the public disclosure of the decision could persuade how certain regulators may approach its review. Given the uncertainty of the scope of this exemption, PSPs would be prudent to seek regulatory approval regardless of the payment transactions volumes carried out.
Picture: Advapay
Andrea Egertz attorney at law, Hungary Budapest
The above excerpt is taken from my Thesis on PSD2 at Kings College London.
[1] Study on the Impact of Directive 2007/64/EC on Payment Services in the Internal Market, London Economics, 2013 February p.124
[2] Article 3(b) of PSD1:
[4] Merkblatt - Hinweise zum Zahlungsdiensteaufsichtsgesetz (ZAG), December 2011 http://www.bafin.de/SharedDocs/Veroeffentlichungen/DE/Merkblatt/mb_111222_zag.html
[5] Study on the impact... p.125
[6] Study on the impact... p.125
[7] “Article 3(b) of PSD2
[10] Case No.354957 ECLI:FR:CESSR:2013:354957.20130424 of the Conseil d’ Etat, http://www.legifrance.gouv.fr/affichJuriAdmin.do?oldAction=rechJuriAdmin&idTexte=CETATEXT000027353547&fastReqId=1333016665&fastPos=1
[11] Dr. Matthias Terlau, Dr. Daniel Walter, „PSD2 – Future authorisation requirements for department store cards, gift vouchers, petrol cards and stadium cards? The new limited network exception“ (2013) Payment Services Law Blog
[12] Merkblatt - Hinweise zum Zahlungsdiensteaufsichtsgesetz (ZAG), December 2011
[15] Article 3(k) of PSD2
[17] SuperShop is not a prepaid card. Certain % of each purcahse is credited to the card. The cardholder can use this card for purchases within a limited network of merchants, e.g. Spar, OMV, Burger King. www.supershop.hu
[18] Article 30(2)of PSD2
[19] Article 30(4) of PSD2
Payment Services Directive II - Security vs. Innovation - An Analysis of the Regulatory Change in the European Payment Service Industry
(This article was published in 2015)
I am conducting a research regarding the regulatory change in EU payment services. In my MA dissertation (which will be due in September 2015) at King\'s College London, I will try to define third party payment providers as new entrants to the payment services level playing field and their field of activity. Furthermore I try to analyse what the above mentioned new regulatory provisions include, what challenges they entail for banks and how banks can reduce the impact and make the most of this new situation. I will also discuss why the EBA guidelines are important in the PSD review and what the rationale is behind its early implementation, why it is not delayed until the transposition of PSD 2. Lastly I will try to find some connection between this new regulatory change and the free movement of capital principle.
OUTLINE OF MY PROJECT PLAN
In the 1990s some products were still unavailable in shops especially in isolated areas. Today products can be ordered quickly and simply online from anywhere and deliveries are made across borders. It is now hard to imagine life without internet shopping. As a result there is a demand for simple and secure online payment processes. Merchants want to receive payments immediately, while customers want their goods without delay. A wide variety of payment services are offered to meet these needs. However these methods currently expose customers, merchants and their banks to various risks. The extent to which they are regulated also differs.
To address developments on the e-payment market and make better use of the opportunities offered by the internal market, the regulations governing payment services throughout the whole European Union have evolved constantly in recent years. In order to establish a harmonised legal framework for payment services with the aim of improving its functioning and encouraging innovation, the first Payment Services Directive (PSD) was adopted in 2007 to lay down the foundations for a more secure, efficient and open market.
Since then technological innovations and new payment practices have emerged together with new service providers outside the scope of the PSD. Nowadays if someone forgets his wallet it does not matter, he can still pay in stores via PayQwiq, a new UK service that lets customers pay and earn Tesco Clubcard points using just the customer’s phone. New technologies, new business models, new players: developments are accelerating and interacting. They are changing the world of financial services especially that of payments. By creating new types of status, the regulations have favoured the emergence of non-banking players on the payment market. Combined with changing consumer needs and technologies, they have therefore called into question existing balances.
In July 2013 the European Commission submitted a much debated legislative proposal for the EU payment services industry when issuing its review of the PSD
The points raised included that third party payment service providers offered cheaper payment solutions while falling outside the scope of regulatory supervision, as they were at no time in possession of the funds of the payer or the beneficiary. Although the provision of cheaper solutions was welcomed, the lack of supervision of these parties raised security, data protection and accountability issues.
On 3 April 2014, the European Parliament adopted a report from its Committee on Economic and Monetary Affairs producing various amendments to the PSD until a new text was adopted in July 2014 by the Presidency of the Council of the European Union (“Presidency Compromise”). This version still has to be approved by the Council and the Parliament. To enter into force, the new PSD will then have to be transposed into the national laws of the Member States in 2017/18.
With the PSD the provision of payment services no longer falls under the scope of banking monopoly. Such services can be offered by service providers having a payment institution status. These players together with credit institutions form the category of Payment Service Providers (PSPs) who offer payment services, including credit transfers, direct debits, card payments and money transfers. With the second Payment Services Directive (PSD 2) payment initiation services will be added to these services. Third Party Payment Service Providers (TPPs) offering such services will have to be authorised as payment institutions and banks will then be obliged to allow them access to bank accounts to initiate payments. In the future two different PSPs will exist; account servicing payment service providers and third party payment service providers which will be able to initiate payments from accounts that they do not manage.
The PSD 2 introduces the following major changes:
- new services enter within the scope of the regulatory framework with the payment initiation services,
- the providers of this services (third party payment providers) must adopt a payment institution status,
- banks and other account servicing payment service providers are required to allow access to accounts to these third party service providers to initiate payments.
Although banks welcome the fact that new entrants providing payment initiation services will fall within the scope of PSD 2, they are focusing on the need to maintain customer confidence. Further, there is the question of security (confidentiality of logins, protection of personal data) and that of remuneration for the service provided.
Parallel with the PSD reform, the European Banking Authority (EBA) published its final guidelines on the security of internet payments on 19th December 2014. These guidelines are based on the recommendations of the European Forum on the Security of Retail Payments (SecuRe Pay) a voluntary cooperative initiative set up by the ECB and comprising relevant authorities from the European Economic Area. These guidelines warrant some adjustments in the context of the ongoing negotiations of the revised PSD. Competent authorities and financial institutions must make every effort to comply with these guidelines as of 1 August 2015.
Ruth Wandhöfer, Transaction Banking and the Impact of Regulatory Change: Basel III and Other Challenges for the Global Economy, Palgrave Macmillan, 2014 October
Lucia Quaglia, Governing Financial Services in the European Union: Banking, Securities and Post-Trading, Routledge 2010
Malaguti, Maria Chiara, The Payment Services Directive, Pitfalls between the Acquis Communautaire and National Implementation, ECRI Research Reports No. 9, 2 March 2009
Mavromati, Despina, The Law of Payment Services in the EU: The EC Directive on Payment Services in the Internal Market, Kluwer Law International, The Netherlands 2008
FURTHER SOURCES
Journal Articles:
Boudewijn, Gijs (2014) “PSD2: EPC Key Considerations Address Aspects Related to Third Party Payment Service Providers and Article 67” (Refund Right for Direct Debits) EPC Newsletter Issue 21 – January 2014
Seibel, Helmut (2014) “PSD2: Analysis of the Selected Aspects of Recent European parliament Report Raises More Questions for Clarification” EPC Newsletter 29.04.2014
Cases:
ING BANK N.V. v. AFAS SOFTWARE B.V [2014] Rechtbank Midden-Nederland C/16/372291 / KG ZA 14-481
Patco Construction Company Inc., v. People’s United bank d/b/a Ocean Bank [2012] United States Court of Appeals For the First Circuit, Case 11-2031